Terms of Trade

Ordering Procedure:

As a company that trades exclusively online, all orders must be placed through our website.
Orders by phone, fax, or email cannot be accepted.

Payment Options:

All orders must be fully paid online prior to order dispatch.
Your payment options are PayPal, Visa, & MasterCard. Payment by cheque or EFT are not acceptable as they are to time consuming & tend to delay our normal fast order turn-around.

Goods incorrectly supplied or Faulty Goods:

Such goods will be exchanged at no cost to the customer. This includes all freight charges associated with re-supply of replacements & the return of goods incorrectly supplied.
NB:Returned goods must be complete & in the condition as supplied & must be returned within 60 days of date of invoice. Goods returned outside 60 days may be replaced at our discretion only.

 

Goods incorrectly ordered by the customer:

Please be advised that all goods are manufactured ‘to order’. Hence your orders are custom-produced to your needs. Due to our vast range of label options & the varying demand for those options we do not carry shelf stocks.

If our sales history shows that the goods you wish to return are re-saleable within a reasonable period we will definitely consider accepting the goods back for exchange.
Such goods will be exchanged with all costs being borne by the customer. Apart from the obvious freight charges, a handling fee of $15.00 + GST per return will apply.

NB:Returned goods must be complete & in the condition as supplied & must be returned within 60 days of date of invoice. Goods returned outside 60 days may be replaced at our discretion only.

RE-DELIVERIES: If goods are delivered during normal business hours & premises are unattended we reserve the right to charge a second delivery fee. This will only occur if carrier charges us a second delivery fee.