Returns

These policies pertain to Australian purchases only.

Defective merchandise or merchandise incorrectly supplied may be returned to Harris and Hewitt Pty Ltd t/a LabelsOnSheets within 14 days of original purchase date. As ALL orders are produced to order (we do not carry shelf stock due to the vast array of materials, sizes & colours options on offer) goods incorrectly ordered by the client will not be subject to return, credit or exchange unless expressly pre-arranged. Harris and Hewitt Pty Ltd t/a LabelsOnSheets requires valid identification when processing all returns of faulty goods

Online returns

Online refunds will be issued in the original form of payment for price paid or merchandise exchange when returned within 90 days of the invoice date. A mail cheque may be issued when original form of payment is unavailable for credit.

Harris and Hewitt Pty Ltd t/a LabelsOnSheets accepts your cheque by utilizing an Electronic Funds Transfer (EFT) system. In the event that the EFT or draft is returned unpaid (or, if a paper cheque is accepted and the cheque is returned for any reason), there will be a return fee, as permitted by State or Commonwealth law, of $20 or more (which may include fees, collection costs and applicable state taxes). This fee may be presented to your bank electronically or submitted via a paper draft.

Returning or Exchanging Items by Mail

To return any Harris and Hewitt Pty Ltd t/a LabelsOnSheets Online purchase by mail:

  1. Notify us at sales@labelsonsheets.com.au of your intention to return the product(s), including the reasons you are returning them and whether you want a refund or replacement.
  2. We will contact you with a return authorisation along with any special instructions.
  3. Pack and seal your return securely (in the original package if possible) and include a copy of the return authorisation. All returns must be sent prepaid – we do not accept C.O.D. deliveries.

Send returns to:
Harris and Hewitt Pty Ltd t/a LabelsOnSheets
Unit 1/12 Gordon St. Bairnsdale, VIC 3875

We will only refund shipping charges if we have sent the wrong item or if the item sent is defective.

Credit Card Refunds

On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.