Terms of Trade

COVID 19 Notice

Possible Stock Variations:

Due to Covid 19 and international freight problems, our normal supply of raw materials has been dramatically disrupted.

In our endeavours to maintain supply of customer orders we are finding it necessary to substitute a few label stocks with alternatives. As a result, you may notice slight differences from our normal stocks.

Regardless, all stocks supplied will be fit for purpose.

ADDITIONALLY, in the event of stocks being unavailable for more than 14 days, we reserve the rite to cancel items on orders for those materials then pass an immediate credit to your a/c. These goods will only be cancelled after you have been advised in writing. We can leave the goods on back-order If advised by you.

Ordering Procedure:

As our company trades exclusively online, all orders must be placed through our website. If you happen to have a problem with the placement of an online order kindly call 0418 331 674

Orders by phone, fax, or email cannot be processed.

Payment Options:

All orders must be fully paid online prior to order dispatch.

Your payment options are PayPal, Visa, MasterCard, and AMEX, and Direct Funds Transfer to our bank account (details at the checkout).

You can also use your AMEX card via PayPal

RETURNS POLICY: Please read carefully

Goods incorrectly supplied or Faulty Goods:

Such goods will be exchanged at no cost to the customer. This includes all freight charges associated with re-supply of replacements & the return of goods incorrectly supplied.

NB: Returned goods must be complete & in the condition as supplied & must be returned within 30 days of date of invoice. Goods returned outside 30 days may be replaced at our discretion only.

Goods incorrectly ordered by the Customer:

Please be advised that all our A4 sheets are manufactured ‘to order’. Hence your orders are custom-produced to your needs. Due to our vast range of label options & the varying demand for those options we do not carry shelf stocks. EVERY order is CUSTOM PRODUCED for you, the customer.

If our sales history shows that the goods you wish to return were re-saleable within a reasonable period we will definitely consider accepting the goods back for exchange. NOTE, self-adhesive materials have a restricted life. If per-chance the labels sheets you wished to return were in that ‘slow moving’ category we would deem them NOT subject for return or exchange.

Goods deemed exchangeable, will be exchanged with all freight & handling costs being borne by the customer.

NB: Returned goods must be complete & in the condition as supplied & must be returned within 30 days of date of invoice. Goods returned outside 30 days may be replaced at our discretion only.

RE-DELIVERIES due to premises being unattended:

If goods are delivered during normal business hours & premises are unattended we reserve the right to charge a second delivery fee. This will only occur if the carrier charges us a second delivery fee.

NOTE: If premises are going to be unattended, goods can be left but only at the customers request. However the customer will take total responsibility for missing goods.